MESA customers can submit your review here.
We purchased the single head embroidery machine, after months of thought and worry, afraid it was going to be complicated. But your training people were GREAT. One came to our site and got us up and going. The other knew the software very well. Thanks So Much. After a small ad in the local paper a week ago, we already have several orders. Thanks again.
I just want to comment on your tech support!!!! Rich ROCKS!!! Any time that we have had a problem with our equipment he has gone above and beyond helping. Trouble shooting and walking us through any issue has been instumental in keeping us a float. I would also like to comment on Jesus, our last problems that we had with the registration heel he was right there with Rich in narrowing down the problem and getting it fixed. I can not convey what an asset they have been to us and I am sure your company. Please pass our greatest Thanks to both of these men. SEMPER FI
I would like to start off with: "**** why did I not do this earlier". Ami Benson is the best sales lady in the business. I have had nothing but, good service from her even before I decided to purchase my 1501C machine. I sent an email online and got a call the next day. Ami, was not pushy she was very helpful and informative. I left MESA after my tour of the facilities wanting to purchase every machine MESA manufactures. I got my machine with in a couple of days and I was up and running. Business has been good and I am going to purchase another 2 machines at the beginning of the year. Ami, get ready I am coming back and I don't want to deal with anyone but you.
PS: Jessica & Jay thanks for your support on my classes.
My wife and I made the decision to begin a home based embroidery business about three months ago. When we made this decision, we began shopping around looking for the necessary equipment and training that a new business in this industry would require. Most of the companies that we contacted were either unable, or unwilling to take the time to answer our questions about the industry and their equipment. The last company I contacted was MESA Distributors, Inc. I phoned James Schukart at the Tempe, AZ office looking for answers. Mr. Schukart was very polite and took the time to answer a few simple questions over the telephone. After all of my frustrating conversations with other vendors, I was excited to finally find someone who was eager to help with our new business venture. I drove 100 miles that morning to meet with Mr. Schukart in person. I spent several hours asking all kinds of questions about his products and service. During our meeting Mr. Schukart displayed geniune interest in making sure that I was getting everything I was looking for, and made me feel excited and comfortable about making a purchase from your company. Both my wife and I were pleasantly surprised to receive phone calls and emails from Mr. Schukart as we progressed through the purchasing process. He kept us informed every step of the way and was always able to answer questions that we had. Mr Schukart has made a tremendous effort to ensure our satisfaction throughout this entire process, and for that we are extremely grateful. It is obvious that Mr. Schukart takes pride in his work and believes in taking care of the customer, no matter if they are making a small purchase or a large one. I believe that Mr. Schukart is an absolute asset to your organization.
...I have worked as a Firefighter/Paramedic in Tucson for the past 10 years. Customer service is one of the largest driving forces of my profession. Over the years I have taken and instructed many Customer Service classes, and in every one of them they referred to what is called the "WOW factor". Alan Brunacini is the Fire Chief of Phoenix Fire Department in Arizona and is known around the world as one of the most progressive and respected Fire Chiefs in the profession. Chief Brunacini has talked extensively about this "WOW factor" in many of his books...I am very pleased to say that your organization, Jim Schukart, Louis Wilson, and Jay Benko have provided us with this elusive "WOW factor".
The level of service that all of you have provided has far exceeded our expections, and we certainly look forward to a long business relationship with all of you as we progress in this industry. We would definitely recommend your company to anyone who is looking to purcahse equipment or begin a new embroidery business. Thank you for everything!
Thank You so much for allowing Wes to come back to my Shop, to re-train me further on the Sierra Software and NCK machine ! He is so patient, understanding and kind to work with! I really do appreciate all that Mesa Distributors has done for USA Rhinestone Designs & Dzyns Unlimited.
Your Customer Service Department and Supplies people ARE THE BEST !! We will continue to stay loyal to Mesa Distributors.
I would just like to let you know that your tech Wes is one of the best techs I have ever worked with. He has responded to emails and calls at all times and made sure I was satisfied. He is very knowledgable and his solutions have worked for me everytime and I just thought you should know this. His service keeps me a very happy customer and I look forward to dealing with him in the future.
Everything is going great! I actually just embroidered some golf towels with our website and tournament on them to give away at this tournament. It was so nice being able to run them without any problems - now that I know all the proper settings. Thank you so much for your help. I would love to tell others how great things are with your company.